This study was conducted to develop suitable English language materials for Hyatt Regency Yogyakarta staff, improving their communicative competence in various hospitality roles. This is to overcome the lack of specialized language training for hotel employees, which impacts service quality and guest satisfaction. This study aimed to create a comprehensive English language module tailored to different staff positions, focusing on improving language skills relevant to daily job tasks. Following a Research and Development (R&D) approach, involving analysis, design, development, implementation, and evaluation phases, this study utilized a needs assessment survey, expert consultation, and pilot testing to ensure the validity, practicality, and effectiveness of the module. The study findings demonstrate the successful development of a specialized English module consisting of 13 units covering a range of work situations encountered in the hospitality industry. Each unit addresses specific language skills required for roles such as housekeeper, security, FB service, golf & recreation, front office, as well as back office. Evaluation results demonstrated the validity, practicality, and effectiveness of the module in improving staff communicative competence. In addition, the developed English language module was effective in meeting the identified needs of Hyatt Regency Yogyakarta staff, which contributed to improved performance and guest satisfaction, including ongoing training and support for staff to maximize the benefits of the module, highlighting the importance of specialized language education in the hospitality sector.

Keywords: English materials, English module, research and development.